We like to look after our customers so we go above and beyond with our returns policy. Life is already complex enough, we keep things simple and no receipt is required. In the rare event that your personalized item arrives damaged or defective, please contact us immediately. We will work swiftly to resolve the issue, by issuing a refund.
You are not restricted by the below policy and we are always willing to come to some resolution so please contact us at email@example.com if you are not 100% happy.
Every purchase you make is 100% guaranteed. We guarantee all items before shipment are brand new and have been checked carefully. Our customer service team will guide you through the return process and provide you with the necessary instructions.
Expected processing timelines for refunds can vary product to product. However as soon as you get in touch with us via email, we will start the process to make sure you receive you refund as soon as possible.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Unfortunately due to personalization of may of our products we do not exchange an item for the other
Contact us at email@example.com for questions related to refunds and returns.